Thank you for booking with Yala Go Wild Safari. We aim to provide you with an exceptional safari experience. If you need to cancel your booking, please review our cancellation and refund terms below.
Cancellations and Refunds
- We accept cancellation requests only if submitted at least 5 days prior to the scheduled safari date. Cancellations made less than 5 days before the safari date are not eligible for a refund.
- To be eligible for a refund, your booking must not have been partially or fully utilized (e.g., safari already started).
- If your cancellation is approved, we will refund 70% of your payment to your original payment method. The remaining 30% is non-refundable to cover administrative and operational costs.
- Refunds will be processed within 5 business days after approval. Note that it may take additional time for the amount to reflect in your account, depending on your payment provider.
Non-Refundable Bookings
Certain bookings are non-refundable, including:
- Bookings canceled less than 5 days before the safari date.
- Special promotional packages or discounted rates.
- Fees for third-party services (e.g., park entrance fees) already paid on your behalf.
Rescheduling
If you’d like to reschedule your safari instead of canceling, please contact our team at least 5 days before your booked date. Rescheduling is subject to availability and may incur additional fees if the new date falls under a different pricing tier.
Cancellations Due to Weather or Unforeseen Circumstances
In the rare event that we cancel a safari due to weather, safety concerns, or other unforeseen circumstances (e.g., wildlife restrictions), we’ll offer you a full refund or the option to reschedule at no extra cost.
Contact Us
For questions or assistance with our refund policy, please reach out to our team at +94 77 218 1785 , info@yalagowildsafari.com or via the contact form on www.yalagowildsafari.com. We’re here to ensure your safari planning is smooth and stress-free.
